Answers before you order.

One physical custom keycap, manually modeled, colored digitally and produced using full-color 3D printing. A digital file or separate display figure is not included.

Dimensions and weight vary with the subject and pose. The examples use a sculpted character or pet on a compact keycap base, with raised text on the front. Check your switch type and surrounding-key clearance before ordering.

No. It is designed for an MX-style cross stem, with a connector designed for an MX-style switch. Low-profile and non-MX keyboards may not fit, and tall designs need enough surrounding clearance. Use our keyboard compatibility guide before ordering.

Choose one clear, well-lit front-facing or near-front photo. A slight three-quarter angle is acceptable when the full face, eyes, ears, hair, pet markings and other defining details remain clear; uncertain larger angles receive manual review.

Upload one JPG, JPEG or PNG image up to 10 MB.

The current product accepts one main reference photo. Choose the clearest front-facing, near-front or slight three-quarter image with the strongest defining details.

No. We review image clarity, shape, intended key position and making limits. Only submit photos, characters, logos or artwork that you own or have permission to use.

Making cannot begin until we have a usable reference. Contact support with your order number so we can help you identify the next step.

We manually shape the 3D keycap design from your photo, apply the corresponding colors in software, then produce it using full-color 3D printing.

Production begins after payment is verified, a usable reference is received and the required production checks are complete.

You can request a private model view through WhatsApp using your order number. This optional view is not an automatic approval or revision step and does not pause production.

Screen color, printed texture, proportions and small production details can vary. Your photo guides the recognizable features; the delivered physical keycap is the final result.

All keycaps, including designs that do not require a photo, are made to order. We dispatch within 10 working days after verified payment and, where required, receipt of a usable photo. Carrier transit begins after dispatch and is additional.

We ship from China to the United States, Canada, and Australia. Orders with a merchandise subtotal below US$50 after discounts are charged US$5; orders with a merchandise subtotal of US$50 or more after discounts receive free shipping. Tracking is provided, while remote areas, islands, and PO Boxes require a manual address check. See our Shipping Policy.

Open Track Your Order and enter the order number from your confirmation email together with the billing email used at checkout.

Contact support as soon as possible. We cannot promise that an address can be changed after the order has been prepared or dispatched.

You may request cancellation before production begins. Once production has started, a change-of-mind cancellation is unavailable.

No after production has started, because the piece is made for your reference. Read the full Refund & Returns Policy before ordering.

Contact us promptly with your order number and clear photos. We will review the issue and agree on a resolution with you under the published policy and applicable rights. For product quality issues, we cover return shipping if a return is required. Support will confirm whether you need to return the item.

You may request a return within 7 days from the date you receive an ordinary product. For returns due to non-quality reasons, the buyer is responsible for the return shipping cost. Contact customer support before sending anything back.

Agree on the resolution with customer support first. If a return is required, your refund will arrive through the original payment method within 7 working days after we receive the returned item. If no return is required, your refund will arrive through the original payment method within a few working days after the resolution is agreed.

No. Contact support before sending anything back so the order and issue can be reviewed first.

Your photo and related internal files stay tied to the order. They are normally deleted 180 days after the later of order closure or the latest related upload; active disputes, refund reviews or legal requirements may pause deletion. See our Privacy Policy.